From closing time to opening time, an Aivell answers the chat and the inbox — routine questions from your knowledge base, booking inquiries with details collected, emergencies routed to the on-call number. At 7:45 the night log is waiting, sorted by urgency. Every conversation happens on the box, inside your walls.
starts when: An inquiry arrives at 11 PM — chat or email, either way
Your customers’ evening is your closed sign. The couple planning a weekend away at 10 PM, the tenant with a question on Sunday, the traveler in another timezone — they all write when it suits them and hear nothing until it suits you. By then many have moved on: answering within a minute raises conversion by 45% or more, and overnight silence is the opposite of a minute.
The alternatives are all bad trades. An answering service reads a script and knows nothing. Staffing a night shift for a dozen nightly inquiries makes no financial sense. So the standard solution remains an auto-reply — which answers nobody’s question and everyone knows it.
At closing time, the chore takes the desk:
The lines are hard where they must be: no rates confirmed, no new recipients beyond on-call, no reading of contract folders — guardrails, not good intentions. Everything softer, from the tone of a holding reply to what counts as urgent, is a plain-language chore you tune like a shift briefing.
No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:
from 7pm to 8am, and all weekend, handle chat and email yourself
answer routine questions from the knowledge base, in the writer's language
booking inquiries — collect dates, party size, name and phone
a real emergency — lockout, leak, alarm — give the on-call number and email Ines flagged urgent
never confirm group rates or discounts; promise an answer by 9
everything else gets a warm holding reply with an honest timeframe
at 7:45 send Ines the night log, most urgent first
Connected with single-click passkeys — no copied tokens, no OAuth hell.
Every tool can be limited to exactly what this chore needs. For this one, you might set:
It means the back-and-forth already happened. The night log lists each request with the details a human would have asked for — dates, party size, contact, what was already answered — sorted by urgency. You start with decisions, not with "thanks for reaching out, could you tell us more".
You define emergencies in the chore — a lockout, a leak, an alarm — and the Aivell matches the message against your list. Those get the on-call number immediately and an urgent-flagged email to Ines. Everything ambiguous is treated as urgent rather than guessed away.
No. The chat widget and the mailbox both feed the box in your office, and the model answering at 2 AM runs onboard. Guests' names, travel dates and complaints stay behind your firewall at night exactly as they do during the day.
Only within the lines you drew. The chore forbids confirming group rates and discounts, so those get a promise of a morning answer instead — and the guardrails cap who it can email. The night shift is helpful precisely because it cannot freelance.
Your info@ mailbox, triaged by a private AI colleague — classified, routed, and the routine ones answered. Behind your firewall, around the clock.
A chat widget on your site, an AI colleague in your office. Visitors qualified 24/7, leads saved, sales alerted — conversations never leave your network.
Website support chat answering from your indexed manuals and policies, onboard your box — and handing off to email the moment it isn't sure.
Booking inquiries answered in the guest's language, reviews digested, arrivals prepped — an AI colleague that never sends guest data to the cloud.
Portal leads answered in a minute, viewings booked, buyers qualified — an on-premise AI colleague that keeps client data inside your agency.
An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.
You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.
onboard inference · air-gapped · fixed monthly fee