The questions you answer every single day

The problem

Some questions arrive every single day, and the answer has not changed in years. Is parking included. Do you allow dogs. What time is check-in. Can I get the invoice with a different VAT number. Each one takes a person two minutes to answer and zero minutes to think about — the definition of work that should not exist.

Speed is the part that stings. The customer asking about availability is usually asking two competitors in the same minute, and answering within a minute lifts conversion by 45% or more. Your documented answer, sent four hours later by a busy human, loses to a mediocre answer sent immediately.

How your Aivell does it

1. The question is read the moment it arrives. At the front desk’s busiest hour or at midnight — the trigger fires per email, no queue.
2. The answer is retrieved, not composed from thin air. The knowledge base holds your actual documents — guest guide, price list, policies — and the reply cites them. A guardrail makes your documents the only allowed source.
3. The reply goes out in the sender’s language. Two tight paragraphs, your tone, within minutes. After hours it adds one honest line: a human follows up in the morning.
4. The exceptions never get auto-answered. Group requests, discount fishing, anything without a source in your documents — forwarded to the person you named, with a one-line summary, exactly as the chore says.
5. The repeat offenders improve your docs. A question that arrives three times in a week lands on a docs-update list, so the knowledge base grows where customers actually push on it.

The whole behavior is one chore in plain language. When the rules change — a new cancellation policy, a colleague on leave — you edit a sentence, not a phone tree. And because everything runs on the box, the entire exchange, customer name included, stays inside your building.