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HR answers that cite the actual policy

Employees ask about leave, expenses, benefits or working hours in the chat widget; the Aivell answers by quoting the current handbook, section and all, in the asker's language. Personal cases go straight to HR, unanswered. Questions are processed on the box, and the weekly summary shows topics, never names.

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starts when: An employee asks a policy question in the chat widget

The problem

“How many days of parental leave do I get?” has an exact answer, written in a handbook your company already paid to produce. Yet it gets asked by email, one employee at a time, and answered by hand, one HR person at a time. Email already eats 28% of the average workweek; a decent slice of HR’s share is questions the handbook answers verbatim.

The quieter cost is the questions that never get asked. Nobody wants to reveal to a colleague — even a friendly one in HR — that they are checking the sick-leave policy or what happens to their pension if they resign. So people guess, or ask the person at the next desk, and the guess becomes office folklore.

How your Aivell does it

  1. The question arrives in chat. An employee types into the widget on the intranet — in Italian, Spanish, French or English — and gets an answer in the same language, at lunch or at midnight.
  2. The answer is a quote, not an opinion. The Aivell searches the published handbook on the box and answers by citing it: the rule, the section, the version. A guardrail makes the handbook folder the only permitted source — no improvisation, no stale drafts.
  3. Sensitive topics get a warm handoff. The chore knows the difference between “what is the leave policy” and “I have a problem with my manager”. Policy gets quoted; personal cases go to Sara, unanswered and unrecorded.
  4. Nobody is watching. Identities are never logged. What HR sees on Friday is a topic list — twelve questions on expenses, four on parental leave — which is exactly what they need and nothing they shouldn’t have.
  5. The handbook improves itself. Questions the handbook couldn’t answer become the gap list, so the next revision fixes what people actually ask about.

It behaves like the most patient person in HR: word-perfect on policy, discreet by construction, and honest enough to say “that’s not written down yet”.

The chore, as you'd write it.

No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:

Giulia Aivell · answer hr policy questions ● active

answer questions about leave, expenses, benefits and working hours

quote the current handbook and name the section

reply in the language the question was asked in

parental leave or long illness? give the policy, then loop in Sara

anything personal — salary, a dispute, a complaint — goes to Sara unanswered

if the handbook is silent, say so and log the gap

never record who asked what; the summary is topics only

friday afternoon, send Sara the week's topics and handbook gaps

You
Got it — I'll start right away, and check with you whenever something needs a human.
Giulia Aivell

The tools it uses.

Connected with single-click passkeys — no copied tokens, no OAuth hell.

Chat widget takes questions, any language
Knowledge Base quotes the current handbook
Email escalates personal cases to HR

Sensible guardrails.

Every tool can be limited to exactly what this chore needs. For this one, you might set:

Knowledge Base Answers come from the published HR handbook folder only — not from drafts, not from old versions, not from general knowledge.
Email May write to the HR address only. The weekly summary contains topics and counts, never names.
Chat widget Available on the internal network only; nothing is reachable from outside the office.

Questions, answered.

Can management see who asked what? +

No — and that is deliberate. The chore forbids recording identities, and the weekly summary Sara receives lists topics and counts, not people. Employees ask the awkward questions precisely because nobody is watching.

Are these questions going to some AI company's servers? +

No. The question, the search and the answer all happen on a box in your own server room. For questions like "what happens to my bonus during sick leave", that is the difference between a tool people use and one they avoid.

What happens when the handbook doesn't cover it? +

The Aivell says so instead of guessing — a guardrail pins it to the published handbook. The gap is logged, and Friday's summary tells HR exactly which policy pages are missing.

What about questions that are really personal cases? +

The chore draws the line — a salary question, a dispute, a complaint gets a polite handoff to Sara, unanswered. Policy is for the assistant; people are for people.

Related.

What is an Aivell?

An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.

You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.

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onboard inference · air-gapped · fixed monthly fee