First-line IT lands on your Aivell instead of your one technical person. How-do-I questions get step-by-step answers from your own runbooks; real incidents get the facts gathered — machine, error, since when — and land on the right desk as one structured message. Every request is logged.
starts when: A request lands in helpdesk@ or the chat widget
In most small and mid-sized companies, “the IT department” is one capable person with an actual job. Their day is perforated by the same dozen requests: the VPN question, the printer, the second monitor, “I can’t open the shared drive”. Each interruption is trivial; the sum is a workweek, and the real project slips again.
The failure mode is worse than lost time. Because asking feels like bothering someone, people improvise — they click the phishing link to check if it’s real, or pass credentials around instead of requesting access properly. First-line support that answers instantly isn’t a luxury; it’s what keeps small problems small.
The technical colleague stops being an interrupt handler. The team gets answers in minutes. And the whole exchange — questions, screenshots, slip-ups included — stays behind your firewall.
No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:
read every request from helpdesk@ and the chat widget
how-do-i questions get the runbook answer, as numbered steps
before escalating, gather the facts — machine, exact error text, since when
known issues get the documented workaround and a note that a fix is coming
more than one person can't log in? treat it as an outage, alert Stefano now
suspected phishing or a lost laptop — escalate immediately, never advise fixes
log every request, category and outcome in the helpdesk sheet
monday 9:00, send Stefano the volumes and the top repeat question
Connected with single-click passkeys — no copied tokens, no OAuth hell.
Every tool can be limited to exactly what this chore needs. For this one, you might set:
First line means answers and triage, honestly scoped. It walks the requester through the self-service steps in your runbook, and for everything else it gathers the facts and hands a structured case to a human. What it removes is the interruption, not the technician.
Nowhere. Reading, reasoning and drafting happen on the box inside your network — a screenshot of an error dialog, or the password someone unwisely pasted, is never shipped to a cloud AI to be understood.
You feed it your runbooks — the fix-it notes, the setup guides, the "known issues" page — and they're indexed into the knowledge base onboard. It answers from what your team wrote, which is also a nudge to finally write it down.
A guardrail pins every answer to the approved runbook folder, and the chore hard-codes the red lines — phishing suspicions and lost devices are escalated on sight, never met with do-it-yourself instructions.
New issues labeled, deduplicated and given a first response, plus weekly repo housekeeping — handled by an AI colleague on your own hardware.
Leave, benefits, expenses — employees ask in chat and get answers quoting your own HR handbook. Questions never leave the box in your office.
Incoming requests become structured tickets in your database — deduplicated, prioritized, acknowledged with a number. Processed entirely on-premise.
An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.
You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.
onboard inference · air-gapped · fixed monthly fee