An Aivell answers customer email in the sender's language — Portuguese complaint in, Portuguese reply out — while the summary, the internal note and any escalation arrive in yours. Understanding and drafting run onboard the box, so customer correspondence is never shipped to a translation service or an AI cloud.
starts when: A customer writes in a language your team doesn't speak
The order came from Porto, the complaint is in Portuguese, and nobody in your Milan office speaks it. So the message sits while someone pastes it into a free translation site — customer name, address and grievance included — composes an answer in stiff English, and hopes the tone survives the round trip. The customer waits a day and receives a reply that sounds like a form.
Selling across borders created this quietly: a support inbox in five languages served by a team that speaks two. Hiring for every market’s language is unrealistic for a small firm, and pasting customer data into web translators is exactly the practice that GDPR’s privacy-by-design principle tells you to engineer away.
The chore reads like instructions to a multilingual hire — because that’s what it is. And since every word is processed on the box behind your firewall, going multilingual no longer means routing your customers’ private mail through someone else’s servers.
No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:
read every customer email in support@, whatever the language
answer routine questions from the knowledge base, in the sender's language
keep the register right — formal in German and French, warmer in Spanish
under each reply, add an internal note in Italian — what they asked, what was answered
returns and refunds: draft only, pass to Elena with a translated summary
can't tell the language, or it's half dialect? reply in English and say so politely
legal wording in any language goes straight to Elena, original attached untranslated
at 18:00 send Elena the day's list — who wrote, in which language, about what
Connected with single-click passkeys — no copied tokens, no OAuth hell.
Every tool can be limited to exactly what this chore needs. For this one, you might set:
The major European languages, comfortably — reading, register and all, not word-for-word substitution. The chore adds a safety net you write yourself, like "unsure of the language, fall back to English and escalate". Chores themselves can be written in English, Spanish, French or Italian today.
No — nothing is translated and pasted. Your Aivell understands the request, finds the answer in your documents, and composes the reply natively in that language, with the register you specified. The internal note in your language is a summary, not a back-translation.
No, and that's the point of the box. Every step — reading, understanding, drafting — runs onboard, inside your network. Customer names, complaints and order details never reach a translation vendor or an AI cloud.
Through the note under each one — every reply carries a summary in your language of what was asked and answered. Sensitive topics like refunds go out as drafts for human approval, and one sentence in the chore is enough to widen or narrow that list.
Your info@ mailbox, triaged by a private AI colleague — classified, routed, and the routine ones answered. Behind your firewall, around the clock.
Recurring customer questions answered by email within minutes, from your own documents — on a box behind your firewall. The rest goes to a human.
Your Aivell drafts a reply to every incoming email, in your voice — you review, edit and send. Drafting happens on the box, behind your firewall.
Order status, returns and price checks handled by a private AI colleague — onboard inference, so customer data never leaves your shop.
Booking inquiries answered in the guest's language, reviews digested, arrivals prepped — an AI colleague that never sends guest data to the cloud.
An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.
You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.
onboard inference · air-gapped · fixed monthly fee