A chat widget on your site answers support questions from your own knowledge base — manuals, warranty terms, setup guides — citing the source, in the visitor's language. When your documents don't contain the answer, it says so and opens an email thread with a human instead of guessing. All of it runs on the box in your office.
starts when: A customer types a question into the chat on your site
Most support questions have already been answered — in the manual nobody opens, on the FAQ page nobody scrolls, in the warranty PDF nobody downloads. So they arrive as email instead, joining the 121 messages a day your team already faces, and “what’s the torque setting for the M8 model” waits a business day for an answer that was on page 14 all along.
Off-the-shelf support bots fail this in two directions at once. The scripted ones can’t reach page 14. The generative cloud ones can — and will also cheerfully invent a page 15, while your manuals and your customers’ questions stream through a vendor’s servers.
Your documentation becomes the front line, with a colleague who has actually read it:
The chore reads like instructions to a new support hire — tone, escalation, the topics never to guess at. The difference is that this hire has perfect recall of your manuals, answers at 11 PM in four languages, and physically cannot cite anything you didn’t publish.
No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:
answer from the knowledge base — manuals, warranty terms, setup guides
reply in the visitor's language; short answer first, detail if asked
warranty and returns questions always name the source document
nothing in the kb fits? say so honestly, take their email, open a thread to support@
an angry customer or an order complaint goes straight to Sara, transcript attached
never guess compatibility between models and spare parts — escalate those
outside office hours, say when a human replies — weekdays by 9
keep a list of unanswered questions so the kb grows a page a week
Connected with single-click passkeys — no copied tokens, no OAuth hell.
Every tool can be limited to exactly what this chore needs. For this one, you might set:
By construction, not by hoping. A guardrail restricts answers to your published support folder, and the chore's rule for gaps is explicit — admit it and escalate. A question your documents can't answer becomes an email to your team, not an invented paragraph.
Point the knowledge base at your documents — PDFs, office files, exported help pages — and they are indexed on the box. When a manual changes, the updated file replaces the old one; the chat starts answering from the new version, no retraining ritual involved.
No. The widget on your page talks to the box in your office, where the model, the index and your manuals all live. What your customers ask — and what your documentation says — stays inside your network, which is the whole point of running support on your own hardware.
By email, which your team already lives in. When the chore escalates, support@ receives the transcript and the visitor's address; a person replies from the normal inbox. No agent console to staff, no separate support platform to log into.
Recurring customer questions answered by email within minutes, from your own documents — on a box behind your firewall. The rest goes to a human.
Evening and weekend inquiries answered on the spot by an on-premise AI colleague. Mornings start with qualified, pre-handled requests — not a backlog.
Every manual, contract and memo indexed on a box in your office. Your team asks in plain language and gets cited answers — nothing leaves the building.
Order status, returns and price checks handled by a private AI colleague — onboard inference, so customer data never leaves your shop.
An on-premise AI colleague for manufacturing back offices: turns order emails into system entries, works supplier portals, watches stock, reads shop-floor photos.
An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.
You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.
onboard inference · air-gapped · fixed monthly fee