Every afternoon your Aivell pulls tomorrow's appointments from the calendar and messages each patient on WhatsApp — where they actually reply. Yes confirms, no offers the next free slots and rebooks, silence gets one nudge. The front desk starts the day with a list of confirmed, moved and silent.
starts when: Tomorrow's appointments come up in your calendar
The no-show economics are brutal: an empty chair costs around $200 an hour in lost productivity, and a physio or dental practice runs eight of those hours a day. Most no-shows aren’t malice — the appointment was made three weeks ago and life happened.
So practices remind. But reminder emails land in promotions tabs, and reminder texts are one-way — the patient who wants to move the appointment still has to call, reach a busy front desk, and give up. The reply is where reminders earn their keep, and the place people reliably reply is WhatsApp.
WhatsApp is rolling out to early-access customers first; this is the chore they run:
The scheduling brain, the patient list and every reply are processed inside your practice — the reminder just happens to arrive where your patients actually look.
No flowcharts, no code — a chore is just a message to your Aivell, in your own words. It shapes it into a solid, guarded procedure and follows it to the letter. This one:
each day at 16:00, pull tomorrow's appointments from the calendar
message every patient — day, time, practitioner, in their language
a yes marks it confirmed in the log
a no or a reschedule gets the next two free slots to choose from
rebooking moves the calendar entry and tells Nadia
no reply by 19:00? one gentle nudge, never a second
first-time patients also get the address and the parking note
anything medical in a reply goes to Nadia, unanswered
by 8:00, hand Nadia the list — confirmed, moved, still silent
Connected with single-click passkeys — no copied tokens, no OAuth hell.
Every tool can be limited to exactly what this chore needs. For this one, you might set:
On the box, in your practice. The calendar lookup, the reply reading, the rebooking logic — all onboard. WhatsApp carries the messages, as it does when your receptionist types them; no cloud AI service reads your appointment book.
It's rolling out to early-access customers first. The chore, guardrails and flow on this page are what early-access practices are getting; say hello if you want to be one of them.
The chore has one rule for that — hands off. Anything beyond yes, no or a new time goes to Nadia unanswered, so a reminder thread never turns into accidental telehealth.
One reminder, at most one nudge, and only ever about their own appointment — the guardrail on the messaging tool makes campaigns impossible, not just discouraged.
Reminder emails before every appointment, reschedules handled by reply — run by an AI colleague on a box in your office, not in someone's cloud.
Visitors pick a real free slot in your site chat and get a real calendar invite — booked by an AI colleague on your box, not a scheduling cloud.
Customers email for an appointment; a private AI colleague checks the calendar, proposes slots, books and confirms — nothing leaves your office.
An on-premise AI colleague for clinics and practices: books appointments, sends reminders, handles intake, cuts no-shows. Patient data never leaves the building.
An Aivell is an on-premise AI colleague: a small box that plugs into your network, runs its own AI onboard and takes the repetitive work off your desk. Prompts, documents, data — nothing ever leaves your office. Unplug the internet: it keeps working.
You describe each task as a chore, in plain language. Your Aivell turns it into a solid, guarded procedure and runs it in the background — with guardrails on every tool, a complete audit trail, and approvals in your hand when you want them. One-time setup, fixed monthly fee. No tokens, no overages.
onboard inference · air-gapped · fixed monthly fee